Frequently Asked Questions

What currency are you referring to on this website and processed in? 

All prices reflected on this website are in AUD and all transactions are processed in AUD. Please note that we are not registered for GST.

What are the accepted payment methods? 

When you purchase Pressed Flower Art at our online shop, you can pay via Credit Card and PayPal.

For Flower Donation and Customised Flower Preservation, we accept electronic fund transfers.

Are my payment details safe?

Yes, your payment information is protected. The entire payment process is done with a trusted world-renowned data security specialist – to safeguard your personal information and provide peace of mind when buying online with us.

When purchasing with us, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

My order of Pressed Flower Art has not arrived, what do I do?

Firstly, check if you have received an ‘order completed” email and find the tracking information in the email. Click on the tracking number and you will be re-directed to the Australia Post tracking page. Enter your tracking number and check the status of the delivery.

If you have not received the email within 5 working days, contact us at hello@florapeutic.com.au to find out if the order was sent and ask for tracking information to locate the order.
If you are unable to track the order with the tracking number supplied, contact us at hello@florapeutic.com.au.

What do I do if I need to return an item?

If the product is faulty or damaged, please email us at hello@florapeutic.com.au within 14 days from the date you receive the product. For full details, please read our Exchange, Returns and Refunds Policy.

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